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Delete Your Account

You can permanently delete your Backgammon Sage Pro account and all of the data associated with it at any time. This page explains exactly what gets deleted and the different ways to request it — including if you no longer have the app installed.

Backgammon Sage Pro is operated by Backgammon Gaming Technologies LLC. Last updated: June 9, 2026.

What gets deleted

Deleting your account is permanent and cannot be undone. When your account is deleted, we remove all of the data tied to it, including:

  • ▸Your account and profile
  • ▸Saved games and match history
  • ▸Performance (PR) statistics and analysis
  • ▸Saved positions and quiz history
  • ▸Player accounts you created
  • ▸Preferences and settings
  • ▸Your sign-in (authentication) record
  • ▸Your subscription is cancelled

How to delete your account

Choose whichever option fits your situation.

1

In the app (iPhone, iPad, or Android)

Open Backgammon Sage Pro, go to Settings, open the User tab, and tap Delete Subscription. You'll be asked to confirm twice before anything is deleted.

Settings → User → Delete Subscription
2

On the web

Sign in at sage.bgsage.ai, open Settings, go to the User tab, and tap Delete Subscription. Confirm twice to complete the deletion.

Settings → User → Delete Subscription
3

By email (if you can't sign in or have uninstalled the app)

Email support@bgsage.ai from the email address on your account and ask us to delete your account. We'll verify your request and complete the deletion for you.

Subscriptions & billing

Deleting your account cancels your subscription. How the cancellation happens depends on where you originally subscribed:

  • ▸Web (card / Stripe) and Google Play subscriptions are cancelled automatically when you delete your account.
  • ▸Apple App Store subscriptions are managed by Apple and can only be cancelled by you. When you delete from the iOS app, we show you Apple's Manage Subscriptions screen so you can cancel right there.
If you subscribed through the Apple App Store and delete your account by email or on the web, please also cancel the subscription yourself on your iPhone or iPad — open Settings → [your name] → Subscriptions, select Backgammon Sage Pro, and tap Cancel — so that Apple stops billing you.

Timing & what we may keep

Deletions you make in the app or on the web take effect immediately. Requests sent by email are completed within 30 days, and usually much sooner.

In limited cases we may retain a small amount of information after your account is deleted:

  • ▸Billing and transaction records that our payment processors are required to keep for tax, accounting, and legal compliance.
  • ▸Records of multiplayer games that another player took part in may remain in that other player's match history.
  • ▸Anonymous or aggregated data that can no longer be used to identify you.

Need help?

If you have any questions about deleting your account or your data, contact us at support@bgsage.ai and we'll be glad to help.